I would also like to make the point that if one of the reasons your site is not being regularly updated is because you have to get your web company to do it for you, or your staff find it difficult to use the CMS behind your site – then it is time for a change.

Get training for your staff

or

Have your site shifted to a user friendly CMS (Joomla is one good option to check out).

Don’t let the construction of your site stop you from keeping it fresh.

Ten more reasons to update your website content.

Some reasons to add to the existing list.

1. A good website should be dynamic. And that means plenty of new stuff, and plenty of interaction – make this a place readers WANT to return to.
2. Your site content, perhaps especially your home page, should always look fresh and relevant. Dated material is obvious to readers very quickly.
3. Good intentions are not enough! Starting off adding new material (with dates on it, like press releases or newsletters) is only a good idea if you keep it going. Seeing a site with the most recent release or newsletter dating back to the previous year, or even earlier is NOT a good look.
4. Your products and services are constantly changing, and your site needs to reflect that. Even when you are super busy, make sure it is someone’s role in the company to be updating what’s new on your site.
5. Relevant social media “conversations”. Fresh, interesting content on your site gives you something to talk about in the world of Facebook (business and fan pages), Twitter, LinkedIn and anywhere else you and your audiences like to hang out and share.
6. Keep your business on its toes. If you don’t have new and interesting things to share with the world via your website – why not? Have you stopped growing, researching, developing, responding, innovating? Is your business in a rut – or does it just look that way?
7. The world around you is changing – fast, even if you’re not. Make sure you regularly check the language on your site to make sure it is still relevant to your audiences. Perhaps your audience has changed, but the jargon or terminology on your site hasn’t. Running a regular check for your key audiences is a great way to help ensure you stay in touch.
8. Communication is a constantly evolving process. And that’s what your website is – a primary communication tool. Don’t forget that.
9. Refresh your window display. If you were a retailer, how often would you change your window display? Once a week, once a month, every season? Change your site frontage just as often. Show the passers-by that this shop window is loved and attended to.
10. Reflect your marketing activities. If you are actively marketing online, make sure your site is perfectly tuned to your marketing campaigns. Create special landing pages for your adwords to get the flow going with potential customers who are interested enough to click through to your site – reward their interest by taking the time to give them what they are looking for. Don’t assume that what is already on the page is enough.

Would love your own comments about why you think a site should – or should not, be updated.

Till next time

Karen

Répondez s’il vous plaît – yeah, that’s right – respond.

All too often in the information-overloaded world we live in – full of twatterbleeping, facebooking, beebopping, txting, online chatting and emailing messages – to say nothing of the more old fashioned forms of communication (like phone calls and face to face meetings), common courtesy appears to be lost.

What am I on about? Well, all too often, people get caught up in the overwhelm and forget that there is an individual human being on the end of some very specific forms of communication – and sometimes that human being is very keen to hear back from you when they have made the effort to communicate.

So that might be a comment on your blog site, an enquiry through your website’s enquiry system, a request for a quote … or a job application.

How often do you hear frustration from friends, family and co-workers about not hearing back? The sheer inconvenience when not hearing back slows them down from making a decision – what product to purchase, which supplier to use, which job to take more seriously.

Unfortunately it happens all too often, and really, it’s just plain rude.

If you are overwhelmed by so many messages you can’t keep up, and you can’t work out which communication is most important – take someone on to help you, or pay a contractor, service person or professional.

Please don’t be one of those people. Make an effort to respond, even if it is purely with a quick acknowledgement that you have received the communication, in whatever form it arrives.

And then take the time to sit down and respond in more detail, in a timely manner.

Always keep in mind that someone has taken the time to write to you – do them the courtesy of making the time in return.

(And if you really, really don’t have any way of managing your communications, take down your enquiry form off your site and hide your email until you have caught up on things. Mmm, didn’t think so.)

Please.

Merci.

Karen