Hmmmm …

This is a question that has been on my mind lately – how to eliminate, or at least scare off, those pesky green caterpillars that like to munch on my brassicas!

I am not one to sprinkle liberally with derris dust or spray with anything that requires time to be left before the food can be safely eaten, so what to do, what to do?

Funnily enough, I was checking out a new service offered by yellow.co.nz, called How To guides, and thought I would throw in the universal gardening question.

Sure enough, I came up with a great post from a guy who coincidentally happens to be a client of ours – David Brittain from Kiwicare.

And they have a great organic option for getting rid of the little blighters, which works on a bacterial organism that the caterpillars really don’t like.

So, all I need to do is purchase some of this magical elixir, spray it on every few weeks and my kale plants should soon be bug free.

Woohoo!

By the way, if any of my readers are experts in a particular area, and keen to write their own How To guide, here is the link for submissions … http://howto.yellow.co.nz/

Great opportunity to get some links back to your own website and put some valuable content out onto the interwebs.

Till next time,

Karen

I would also like to make the point that if one of the reasons your site is not being regularly updated is because you have to get your web company to do it for you, or your staff find it difficult to use the CMS behind your site – then it is time for a change.

Get training for your staff

or

Have your site shifted to a user friendly CMS (Joomla is one good option to check out).

Don’t let the construction of your site stop you from keeping it fresh.

Ten more reasons to update your website content.

Some reasons to add to the existing list.

1. A good website should be dynamic. And that means plenty of new stuff, and plenty of interaction – make this a place readers WANT to return to.
2. Your site content, perhaps especially your home page, should always look fresh and relevant. Dated material is obvious to readers very quickly.
3. Good intentions are not enough! Starting off adding new material (with dates on it, like press releases or newsletters) is only a good idea if you keep it going. Seeing a site with the most recent release or newsletter dating back to the previous year, or even earlier is NOT a good look.
4. Your products and services are constantly changing, and your site needs to reflect that. Even when you are super busy, make sure it is someone’s role in the company to be updating what’s new on your site.
5. Relevant social media “conversations”. Fresh, interesting content on your site gives you something to talk about in the world of Facebook (business and fan pages), Twitter, LinkedIn and anywhere else you and your audiences like to hang out and share.
6. Keep your business on its toes. If you don’t have new and interesting things to share with the world via your website – why not? Have you stopped growing, researching, developing, responding, innovating? Is your business in a rut – or does it just look that way?
7. The world around you is changing – fast, even if you’re not. Make sure you regularly check the language on your site to make sure it is still relevant to your audiences. Perhaps your audience has changed, but the jargon or terminology on your site hasn’t. Running a regular check for your key audiences is a great way to help ensure you stay in touch.
8. Communication is a constantly evolving process. And that’s what your website is – a primary communication tool. Don’t forget that.
9. Refresh your window display. If you were a retailer, how often would you change your window display? Once a week, once a month, every season? Change your site frontage just as often. Show the passers-by that this shop window is loved and attended to.
10. Reflect your marketing activities. If you are actively marketing online, make sure your site is perfectly tuned to your marketing campaigns. Create special landing pages for your adwords to get the flow going with potential customers who are interested enough to click through to your site – reward their interest by taking the time to give them what they are looking for. Don’t assume that what is already on the page is enough.

Would love your own comments about why you think a site should – or should not, be updated.

Till next time

Karen

Yes, once again I am talking about doing what it takes to make your site stand out and connect with your target audiences. And even better, create the kind of content that is different enough and edgy enough to make readers send their friends and colleagues to read it for themselves – or email/share your site links.

All too often we get scared when it comes to doing something cool with our site content. The pressure to be polite, politically correct, grammatically correct, and really, kinda boring … is very strong.

But …

If your target audience is not corporate, if being PC doesn’t serve you, and if people really appreciate a genuine, authentic voice on your site, then why not do it?

We talked to a client today who has a product that is very “retro” … which is one way of saying it hasn’t changed or been upgraded in decades. And the customers really like it that way. So the new owners have no intention of changing its essence, and our job is to represent that authentically through their new website.

Fun job!!

So I would encourage you – if that is the position you are in, not to get hooked up on making everything so vanilla and inoffensive that no-one really wants to read your content (cos why would they?)

ciao for now

Karen

1. Put your audience first – what will they be looking for on your site? What will turn them on, and keep them there to read all the good stuff and maybe even purchase your products or services … and what will scream out at them to just click right off the site.
2. Use the tools at your disposal. There are many free tools to analyse how people are interacting with your website and most of them are free. Make sure you install Google analytics at the very least, and learn how to use it. This is powerful information that too many people ignore.
3. Keep your sentences short and sweet. People will be scanning the page, so they need to get the sense of what you are saying quickly. Avoid long, complex sentences – attention will be quickly lost. 
4. Review your site content as if you had ADHD. Flick your eyes over the page. Do your main messages stand out? Are your calls to action obvious and compelling? Do you immediately understand what the page is about and what you are expected to do from here?
5. Make things clickable. People expect everything on a web page to be clickable – headings, pictures, anything that5 looks like a button, logos. So don’t disappoint. Make them clickable, link them to relevant places, AND, use alt text so when they mouse over your links, they can see what they are.
6. On that note, avoid using Flash. Sure Flash animations can look great, but they are pretty much invisible to the search bots.
7. Keep your best stuff above the fold. All the user research shows that many people will not scroll down the page. So never put your most important calls to action at the bottom, below the fold. Never.
8. Make sure you use some keywords on the page. Don’t “stuff” unnecessary keywords into the headings and text, but DO make sure there are sufficient relevant words on the page to be recognised by a search engine. You would be surprised by the number of sites that just have something like a product name and product photograph on the page – and no searchable text.
9. Make sure text is text, not an image. Don’t make the mistake of using a graphic designer who puts all the fancy fonts etc into an image – which looks great on the page, but can’t be reviewed by the search engines. You may have to sacrifice a little of the designer-ness, to help your site be found. And after all, there is no point having a fancy looking site if no-one but you ever sees it, right?
10. Get second, third and fourth opinions. Test your site for usability and to see if your messages are getting across. Don’t just ask people who will say that it is great, even if it’s not. Ask your target audience, your customers, for their opinions, and be prepared to make changes if what they say makes sense.

There you go, a great little guide to awesome web content. If you do all of those ten things, you are way ahead of about 60 – 70% of the sites currently out there. Of course there are plenty more things you can do once you get all of this right, but this list is a great place to start.

Karen

When you are creating a website you want people to come back to over and over again … and a site you want people to recommend to others, it is important that it has depth and  flavour.

The interwebs are full of vanilla sites that are little more than online brochures, they have no depth, no personality – no real reason for people to want to come back again.

Talking to a client today, I was suggesting that to really build loyal followers and increase visitors to their site, it needs to have more personality, and more insider information than something as relatively flavourless as a wikipedia page.

Sure wiki is a great resource, but how often do you refer to the same wikipedia page more than once?

No personality resides there, and you really don’t expect much in the way of fresh information to be added on a regular basis.

For your site to really draw the traffic, make sure it is fresh and flavourful, with plenty of zing to it!

(Next post, how to add some zing.)

Enjoy!

Karen

(or Batman and Superman)

Right?

Well that seems to be the trend, as things get tougher out there for the traditional marketing media of print, television and radio, internet spending is increasing, and the expectations of what the net can deliver are getting higher.

Thing is, what we instinctively know is that while people might be cutting back on their subscriptions to magazines, pay television and newspapers, and consciously avoiding the advertisements that are the bread and butter of those media, they are spending more time online – in the world of free entertainment and connectivity that only the internet can deliver.

So how are you making the most of that for your business?

Are you ensuring that your website is delivering both content of value, and entertainment? Is it providing a chance for people to connect with your product, service and staff in a meaningful way, and with each other through your site?

What we are finding in our daily business of helping clients develop new sites, rebuild existing sites or optimise their existing sites, is that they need to understand the importance of developing two things:

1) Valuable content that is regularly updated and that people will return for, and link back to

and

2) Interactivity – the chance for your customers, readers and potential customers to talk to and see each other, to ask questions, discuss your products and services and bigger issues in your field. Provide them with a platform or a forum to connect in a meaningful way.

The challenge with both of the above is that there are no shortcuts to doing this in a meaningful and genuine way. There are no bots or algorithms that will replace the role of intelligent human beings thinking about and creating content and interfaces that other human beings will find of value.

Only you can do this.

So starting thinking about how you will add value to your internet presence and make the most of having those extra eyeballs looking for ways to be entertained and engaged.

Till next time,

Karen

bait

Yeah, so it’s the season to head into the wilds for a spot of fishing … the whitebait are running and I am guessing their bigger cousins, the salmon are probably out there feeling frisky too.

So what do you need for a good day out on the water?

First thing is to get your bait sorted.

And that’s a very round about way to getting to my topic for this post – developing “link bait” - otherwise known as “content so awesome that other sites will fall over themselves to link to it and recommend to their friends”.

Developing material that makes people want to link to you is really what the success of the internet and virtually all forms of social media is built on – the very human desire to share cool stuff with our friends. Because what’s the point of coming across something amazing, or ROFL hilarious, or inspiring, or just downright useful – if you can’t then share it with someone else. Half the pleasure lies in being able to talk about those discoveries with your friends – argue about them sometimes, send them on to others to share as well so you can all talk about it and have a laugh or whatever response is most appropriate (or inappropriate in some cases).

We have all seen those YouTube videos that go viral (if you haven’t then you need to be better connected) … and we have all been the recipients (and sometimes the senders on) of those emails that demand to be sent on, in order that you either receive great blessings, or avoid great calamity.

In their own ways, these are the same things as link bait, except somewhere out there in the world of SEO, someone coined a phrase that is less than flattering – but still pretty apt.

So … keep in mind when you are developing content that you really hope will draw people into your site – not only does it have to be really “share worthy” in its own right, not appear to be spam if people choose to pass it on, and ideally be original – you also may need to invest a little time in sharing the love yourself, to make sure it gets the attention you think it deserves.

Don’t be afraid to put it out there – first and foremost, test it in the communities you hang out in and see what they think … if the response is positive, then start spreading the love.

Use your social media networks – Twitter, Facebook, LinkedIn, delicious, YouTube and anywhere else you hang out, invite people to have a look and cross your fingers that they like it enough to pass it on or link to it from their blogs and websites. The more compelling it is, the most likely this is to happen.

So spend most of your time thinking and making it great, before you invest in spreading the word.

Then of course, if you get a good result, the hardest thing is coming up with a sequel that matches its success, or even better, outstrips it! Of course, if your first effort is already out there working for you, your second can piggyback on that groundwork to some extent … if you have a hit YouTube video, chances are that any other videos you post to your channel will also get some attention.

But don’t rest on your laurels – make sure you keep the standards high, and reward the people who were interested enough to come and have a look.

Before you know it, you and your creations could be an “overnight success” – we’ve all seen it happen, so we know it’s possible.

Good luck and happy fishing!

Karen

And we all know that sometimes images can be a lot more powerful than words.

Except, you can’t interact with them (unless of course your images are moving, and it’s an embedded YouTube vid or a Ustream live feed).

And right now, interactivity is where it’s at. Thanks largely to what most people are calling social media or Social Media. I like to call it interactive media – and it’s something I’ve been participating in online for maybe 10 years now, primarily through message boards and forums.

Not a huge number of different ones, a small, select group … I have started a few, currently moderate one, have been a very active participant in three or four.

One of them is an online Success Team (once again, a la Barbara Sher) that originated from her message boards … we started out with 7 or 8 members, had a few fluctuations over the years, now down to just four of us and these days we probably all blog more and post more on Facebook than we do on the message board itself.

The thing that has held that little group of women together – since none of us have met in person, are the words we share, the words about our lives, our families, our jobs and businesses, our sorrows and our joys. And in more recent years, technology has allowed us to share some images too … which is great since two of our members are artists and it is always a treat to see their work.

My membership of the SARK (Susan Ariel Rainbow Kennedy) message boards, firstly Camp Sark, and then the Marvellous Message Board (MMB for short) took me to the US to stay with women I had only ever met online – a hugely brave thing for me to do at the time, and a wonderful adventure I will always remember.

Then there’s the Tavern – where I am one of the “buxom wench hostesses”. This inspiring group of women is spread between New Zealand, Australia, South Africa, the UK, Europe, the US and Canada. Over the years I have laughed, cried, lived and loved with them. They are some of the most supportive, intelligent, creative and downright hilarious women I have ever come across and my life is richer for having them all in it. Some of these women I have met in person, some I have had in my house, some I have travelled to meet in Melbourne for our “wenchfest”.

Once again, we mostly share in words, but we also upload pictures of our lives, the places we live, people we love, food we make … all that jazz.

Then of course there are the raw boards, the most important one to me being a spin off from the Tavern (yeah kinda like a sitcom). Started by my friend Lucie Walker in Canada, this board has also been a powerful source of information and inspiration for my raw food journey, and her blog is a font of tremendous wisdom.

I guess this truly is a stream of consciousness ramble tonight, but my point is that our words are very powerful for building bonds between you and the very real people who are out there reading what you have to say.

Never forget that.

Don’t be afraid to open up and share, and be open to the fact that the internet has become an incredibly powerful way of building relationships from one side of the world to the other, and of helping bring about change on an international level.

Oh and, back to those flashy websites that are all about the look. So often they have no soul – they just look pretty, but we get bored with them really fast, because they are not a place where people feel comfortable about hanging out. Bit like a fancy show home where you are afraid to sit on the white leather couches. It looks really cool, but you wouldn’t want to live there.

To me, the trick of creating websites that really work is making your site feel like a place people feel comfortable – and want to come back to. Because you have interesting stuff to say – and because you are happy to listen and have made it possible for your customers/readers/members to get onboard and share.

If you have a moment please share in the comments some of the online places you feel relaxed hanging out in.

Thanks again for reading.

Karen

fresh green

Sometimes we need to state what to many might seem like the screamingly obvious – your website is NOT a brochure. Please don’t just “set and forget” and expect it to provide any kind of return on the investment you have placed in getting it up and running.

Fresh is definitely best – best for your readers – old and new, and best for those lovely search engines who are constantly seeking out new material.

So the five reasons to update your site right now?

1) To show the world you are alive! First and foremost, people want to know what is going on with you and your website is your shopfront, your window to the world. If nothing is happening on your site, and nothing ever changes, then viewers might just infer that you are not updating anything because nothing is happening in your business (or if it’s a blog, your life) – you have nothing new to say. In reality, you might be way too busy to update your site – if that’s the case, please make the effort to just freshen it in the obvious places on a regular basis.

2) They won’t come back. If people make the effort to come back a few times to see what is up with you, and nothing is different, then chances are they won’t bother coming back again – so you’ve lost them.

3) You’ll lose business to your competition. If they see nothing happening on your site, visitors might also conclude that perhaps you are no longer in business, and if they are potential customers wanting to buy a product, or comission your services, then they are very likely to move on to your competition.

4) Not updating content that is obviously out of date makes your company look incompetent. Is that the perception you want the market to have of you?

5) The search engines will start downgrading your site if there is nothing new being uploaded, particularly if your competitors with the same keywords are keeping their sites fresh and relevant.

Please remember to treat your site as a constantly evolving, incredibly powerful tool – you really need to view it as something very different from every other piece of marketing collateral you have ever developed. It can be as dynamic, flexible, exciting, innovative and interactive as you want it to be – all you have to do is ask, the technology is at our fingertips like never before.

Looking forward to some juicy freshness from you now…

Karen

P.S. do you like my garden??

Can you almost hear wind whistling through the unpopulated streets?

When you set it up, perhaps the pressure was on to simply get something on line, and you didn’t really have any client stories or depth of content to load anyway?

Ok. I mentioned in the tangerine skies post about how you can build content like press releases to make your company look established – even when your business is new or newish.

One of the things that visitors to your site, particularly those who might be potential clients, are looking for, are stories and examples from your existing clients.

They will be looking for testimonials of some kind, and case studies that clearly demonstrate the benefits of your products and services, and show how you work with your clients.

So what do you do when you are just starting up and you don’t have any clients to talk about yet?

I have two suggestions:

1. Give your product or service away to a few clients/customers (or provide it at a reduced cost) in exchange for their agreement to provide you with client testimonials for your site. Please be clear that I am not suggesting you buy their support, but rather, that you provide something in exchange for them helping you out. If they don’t enjoy your product or service, don’t try to persuade them to say otherwise. These testimonials need to be genuine to really work for you.
2. Create scenarios of how your product or service works. Create a “case A”, “case B”, “case C” that show pricing structure, how your product or service resolves a particular problem, how it is delivered etc. Once you have some real case studies you can replace these, but they at least provide a base for your customers to see what the experience of working with you would be like.

I suggest you stay away from creating fake (sometimes badly written) testimonials from non-existent customers and illustrating them with stock photography. The chances of it being very apparent to visitors to your site that these are not genuine, is very high – and immediately your credibility is undermined.

So, be creative, do what you need to do to get your product/service in front of customers – even if they are not paying full price, and focus your attention on getting their feedback as soon as possible.

Another source of testimonials that are becoming widely used, particularly in the tourism and hospitality sectors, are sites like Trip Advisor, which provides a free widget that can be added to your website, and a chance for your guests to make comments about your business and rate it. These can be incredibly powerful – for good or for evil … but of course, if you are getting bad reviews, then you need to do something about your product/service – don’t blame the reviewers!

That’s all I have for tonight.

Have fun driving the ghosts out!

Karen